My FedEx Experience

The job that pays the bills comes with some perks. One of them is that, occasionally,  I get to visit the headquarters of other corporation. This week I visited FedEx in Memphis, Tennessee. The global courier delivery services company that pioneered overnight shipping services and a system that could track packages and provide real-time updates on package location, was founded just 47 years ago (in 1971) by Frederick W. Smith, who to this is the President & CEO. Today the  company employs 425.000 people, owns a fleet of 670 aircraft, more than 185.000 vehicles and processes 14 million shipments each day.

After a day of meetings and great talks (among others with one of the right hand people of Fred Smith) we got treated to a tour of the FedEx Superhub at Memphis Airport, one of the largest logistics facilities in the world. For a bit more info, some pictures and the link to an interesting video about the hub continue after the jump….

Our tour started at 10:30 pm in the evening at the hub welcome center where we got to see this film that is also on Youtube – you have to check this out:

We first visited the Pilot Training Center where we looked at the bay with seven full motion flight simulators, costing 20 million USD each. On the other side of the building is another similar bay, but FedEx employs almost 7000 pilots. For me as an airplane nut, former certified private pilot and as someone who himself has already piloted large jets in those multi million dollar simulators, this was obviously heaven, even though this time it was only looking, not touching.

On display in the lobby of the training center stood one the world’s very first flight simulators used by the US Navy back in the 1930’s.

Then we took a bus over to the Superhub itself, where we needed to pass security to get into the hub and onto the airport grounds. Photography was strictly prohibited, so the images below I needed to grab from the web and from the FedEx video, so they are not my own. Apart from the aerial photo below that  gives an impression of the sheer size of the hub, the following images show exactly what we have seen during our 2h 30min tour that ended at 1:15 am in the morning.

The hub spans over 850 acres, employs more than 10,000 people and runs approximately 80 miles of conveyor belts. More than one million packages are processed each night. The  huge freighter aircraft land at a rate of about one every 40 seconds.

During the first part of the tour we took a shuttle around the huge cargo apron, looking at all the facilities, watching the organized chaos as planes were unloaded, serviced and reloaded. Our tour guides (who work as plane captain and ramp agent in their day jobs) went out of their way to show us everything and make this a truly memorable experience. Highlight of the airport part of the tour was that we were able to enter an empty Boeing 777-300 freighter with its massive load bay. Climbing into such a huge jet in another mode than the usual jet bridge was really cool. As well as walking around the massive GE90 turbines and the huge wheels.

Then we went into the sorting facility, another totally amazing experience. We climbed up to catwalks running above the miles and miles of conveyor belts and scanning and sorting machines, where our guides explained in detail the process behind. The speed at which the packages and envelopes stream through this facility is mind-blowing. I was also surprised how many people still work around this logistics hub, despite all the automation.

I was back in my hotel at 2am in the morning, but having had the chance to see the operations at the FedEx Superhub in Memphis (something that unfortunately is not accessible to the general public) was really a once in a lifetime experience, for which I am very grateful.

What was truly impressing me was the spirit of the FedEx employees, that was visible everywhere, be it in the meetings we had all day, or later of all the people we met and observed during the tour. Everybody was super friendly, helpful, dedicated to whatever they were doing. Everybody was going the extra mile to make our experience memorable, but this seems to be the company culture throughout.

Assessing and managing company cultures is part of what I do everyday for the job that pays the bills, and I know from experience that successful and well run companies have this kind of unique spirit among their employees, from the CEO down to the janitor. Some companies have it (thanks FedEx for two great days) and some companies just don’t (hear me, United Airlines???).

I hope you enjoyed this little off-topic post (as non photography related) about my visit to an amazing operations, that has impact on all of our lives on a day-to-day basis, even we don’t really give it much thoughts.

Wish you a great Saturday!

Marcus

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