With the Leica finally back in my hands after this long and frustrating ordeal, there was only one decision left to make. And it was an easy one.

I will sell the SL2-S.

Not because I need the money. Not because I lack appreciation for the legacy of the Leica brand. But because I simply cannot trust this camera—or this company—ever again. The repeated failure of the SL2-S, the arrogant and dismissive handling of my case by Leica’s customer service, and the condescending physics lecture that came with my repair invoice have sealed my decision. I refuse to own a camera that I feel the need to constantly second-guess. A camera that, despite its premium price and supposed professional-grade engineering, has failed me twice in critical moments. A camera that has left me with more frustration than joy.

And with that, I will leave Leica behind. For good.

I have been a passionate photographer for years, and in that time, I have used cameras from various brands—Nikon, Fujifilm, Olympus—without ever experiencing this level of unreliability and poor service. Those cameras have been true workhorses, tools I could count on no matter the conditions. I never had to worry about them suddenly failing in the middle of a vacation, a client shoot, or an important moment. I never had to brace myself for a repair saga that dragged on for months, only to be met with corporate gaslighting.

Leica likes to present itself as a brand of excellence, a brand built on heritage, craftsmanship, and a close relationship with its customers. My experience has been the exact opposite. What I’ve encountered is a company that refuses to take responsibility for repeated hardware failures, treats its customers with skepticism rather than support, and hides behind technical jargon instead of standing behind the reliability of its products.

The SL2-S is now repaired, but I will never put my trust in it again. And I will certainly never buy another Leica camera. Some brands earn their reputation. Others merely trade on nostalgia while failing to live up to it.

Leica, for me, belongs firmly in the latter category. And this is the end of my journey with Leica.

Have a great Sunday

Marcus

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