Sometimes the worst case happens. You are on vacation, bringing your best gear to capture all the magic of the places you visit. And then disaster strikes. My Leica failed me. My brand new SL2-S decided to stop working while we visited Jesus’ baptism site on the River Jordan this morning. “System Error” was the bright orange message on the display. Switching on and off, removing and re-inserting battery, changing SD cards and lenses. All the tips I googled in the Leica forum, nothing helped.
I send a message to the Leica store where I purchased the camera, pointing out that I was three days into a once in a lifetime vacation and I needed help to reset the camera (the SL2-S seemingly has no hard reset) or with whatever trick they have up there sleeves to somehow overcome the failure.
Well…I even got a return message two hours later. They wrote that they talked to Leica Service and they indicated it most likely is a shutter failure and they need to resend the camera to the factory for repairs.
Leica, in case you read this: My Nikons never ever failed me like this. My Olympus workhorses never ever failed me like this, whatever I did to them. This Leica SL2-S is a brand new camera that costs triple what I payed for these other cameras. And it simply stopped working, without warning, being handled and operated with care. Shutter Failure. Are you kidding me? And I’m simply being told I will have to send in the camera for repairs. No apologies, no nothing. A suggestion that I might want to look for a retailer in Jerusalem or Tel Aviv that maybe can take a look. Not even sending me addresses or phone numbers. Not even a simple sorry for having a new high end 5000 Euro camera fail on vacation.
Leica, your customer experience sucks! I would have at least expected some kind of “sorry”. Or a proactive suggestion how I could get it looked at here in Israel. And even when I get this thing repaired within warranty…how can I ever confidently take this camera on vacation again or use it on a wedding gig? So disappointed…so disappointed….
Now the old M240 and my iPhone 12 will have to cover the rest of the vacation. At least I brought a 10 year old backup and some vintage primes. And the iPhone camera is also quite capable. I’m looking forward to the challenge to get the best of the failed SL2-S luxury camera. To still capture all the memories of our trip to beautiful Israel.
Thanks for nothing, Leica!